What exactly do people want?

Had a shearling coat - yes, another shearling, and believe it or not, from the same store as the other troublesome coat :(   Listed it for $99.99 in a 7 day auction. Someone contacted me and asked me if I had a Buy It Now price. I told her that she could buy the coat for $200 as a Buy It Now (BIN). She said no, that she would wait for the auction to go through to the end. Her call! 

Bids started coming in and a bidding war occurred. She was bidding it up a few times each day. I told her about Auction Sniper - I felt badly that she was getting involved in a bidding war - I liked her and didn't mind if she went to Auction Sniper and wound up buying it that way. Perhaps she looked up Auction Sniper and perhaps she didn't. In the end she wound up buying the coat for $371. 

I do not charge very much for shipping and I incur the cost of insurance. She probably paid less than $10 to ship this heavy coat. OK - all's well.

Well, only for a little while.

She emails me to tell me that the coat was too big for her. She really liked the coat, but her husband told her that it did not fit and she should return it.

Fine, I tell her - return for a refund immediately.

I get the coat back and return her $371 AT ONCE. I'm sorry that it didn't work out for you, I tell her and that's that. She had to call PAYPAL to find out when the refund would show up in her account and the agent at Paypal proceeds to tell her that she should get her shipping back too! Now, the agent at Paypal was not correct - my listing states that if the item is as described, the shipping is not returned.

But this gal proceeds to email me and tell me what the agent said. I was shocked - after being as nice to this person as one could be, is she asking me for the shipping back?

So, I emailed her in my shocked state and perhaps she didn't like what I said to her. She emailed back to tell me that "the customer is always right".

EEK!

We emailed back and forth a bit, but it is always disappointing when you go out of your way for someone, that they turn out to be NOT SO NICE!  I deal with so many people each day. Online with buyers, clients and at the store with customers. I love people and overall, people like me. Nice.

Imagine my surprise when I checked my feedback this evening and see this:

	Item did not fit as M/L... fit as 1x or 2x... very, very big coat..
	Reply by ilovemygirls3 Seller BEWARE! Ungrateful buyer. Measurements were given, refunded immediately.

Please explain this to me - NEUTRAL feedback because the coat did not fit her! Does that say anything about my selling? The measurements were given - she knows what her shoulders are, her waist, her hips - I don't. It is the buyer's job to read the description and decide before purchasing if the item is for them. I had 3 coats from this same "client". All of the coats were M/L. This is eBay - not Bloomingdales - you are buying things at a price - well, unless you let yourself get caught in a bidding war! and you should be careful when you make a purchase. When did I become responsible to be sure that the item will fit you?

I buy many things on ebay. I read the listing carefully - I look at the photos carefully and then I make a decision as to whether I think the item is right for me. I would not BLAME the SELLER if something didn't fit me unless the measurements were way out of whack. But even then, would I leave a NEGATIVE?

I tried to help this gal from the very beginning. In the end - she gives me a huge SLAP.

EEK - PLEASE DO NOT COME BACK!

Buyer has been put on my DO NOT SELL to list. Luckily for me, I have many wonderful buyers who come back again and again - this one, well, she can stay away!