What constitutes a POSITIVE sale on eBay?I received a NEUTRAL from someone yesterday (and you know that made me totally beyond crazy). She said that the RALPH LAUREN pink snowsuit was too big for her baby. NOW - let's start with the fact that all measurements are given in the description and I personally believe that the buyer should look at those measurements and be aware whether the item should work according to those measurements. I have received items back (well, once) because the measurement was off by an inch. The item was received back with a smile because there is no other way.The buyer felt that I should have known that the 9 month Ralph Lauren snowsuit ran big. I do not feel that is reasonable - how would I know whether it runs big or small. Yes, if it had been my child's snowsuit and had been worn, I assume I would know whether it ran big or small. BUT my children are grown with babies of their own and I have at least 360 items listed - I can't possibly know whether any of these things run big or small unless they were mine and I had worn them.This was BRAND NEW and the funny thing is that I happen to know that generally Ralph Lauren runs small. She receives the beautiful pink snowsuit (and it was beautiful) and discovers that it is too big for her little doll! That can happen - but does that mean you leave NEUTRAL feedback? I would have gotten in touch with a seller if I was unhappy with my purchase. I have bought many many things on ebay and overall have been very happy with my purchases. BUT when I have not been happy I have resolved the issue with the seller. I believe that the seller should be made aware of any unhappiness before leaving anything but a POSTIVE feedback.Feedback is very important and even though NEUTRAL does not effect your overall number-it does effect what people read about you. So, what constitutes a POSITIVE sale? The item was shipped immediately upon her payment.It was wrapped and packed carefully and I'm sure it arrived to her in Australia in perfect condition. The item was EXACTLY as described - photos were clear and item was exactly as shown. Measurements were given and item was in fact, described exactly.If it didn't fit her baby, should that make her feedback NEUTRAL? I don't think so, but I would like your opinion.My listings clearly state that if for any reason you are unhappy with your purchase you are more than welcome to return for a full refund (minus shipping if item was as described). You can see that I am very upset about this. I emailed her and she was very offended - saying that now she wishes she could give me a NEGATIVE.I truly love ebay and am very lucky that 99.9% of my buyers are fabulous - but I guess I take it too personally when that .1% acts up!Tell me what you think and check out my listings. http://shop.ebay.com/ilovemygirls3/m.html?_trksid=p4340.l2562
We close the store at the end of January. The weather here leaves a lot to be desired in February and March and it's crazy to be at the store when no one wants to leave their homes. So a few years ago we started closing for those two months. This past year, the owner and I actually stopped working at the store right after xmas. That was so good - things were slow and everything was on sale - too many other things to do - so that worked out well.
And now this awful winter is finally coming to an end. It was not a great winter for many reasons. The weather brought us much too much snow - it seemed like it wasn't going to ever end. Life being unfair brought the death of my dear boss' loving husband of 41 years - she is brokenhearted and we are all so sad just for the thought that something like this can just happen right out of the blue to a healthy man. He loved life, his family and cooking for all of his friends - he will be sorely missed
I topped all of this off with a case of the SHINGLES - on my face! UGH! Lucky me though - and believe me, I count my lucky stars - I was diagnosed sooo fast that the medication actually stopped it in its tracks. It was so awful, uncomfortable, ugly, itchy, painful for 3 days and then BINGO - marched right off. Saw the eye doctor again this morning who suggested that my immune system must be very strong (then why did I get it?) and that hopefully this will not wind up in my eye. The type of SHINGLES that I had tends to go into the eye - not a good thing! But with the fast diagnosis and quick medication, he feels that I will be lucky. Hope he's 100% correct.
So today - just one week later, I was back at the store helping to unpack for our re-opening on April 1st.
It sure felt good to be touching the beautiful clothing again. Lots of beautiful things from Rundholz, Annette Goetz, Trelise Cooper, Rubinacci, Les Copains, Issey Miyake - so far that is what we have unpacked - wonder what will come in tomorrow.
So, like I said oh ha Yay Hooray
I love this time of the year - the worst of winter is over, we're getting to re-open the store and warm weather and hopefully happy times are coming.
What is the magic word? I guess each of us have our own....... With the terrible situation in the world - where does one even begin - with all of the terrible things that are going on - Japan - suffering from the aftermath of the earthquake and tsunami - nothing is really important in the light of that. The nuclear power plants - Libya - Eqypt - have I depressed you sufficiently? I'm sorry, I don't mean to - my blog is supposed to be fun and happy (at least, that is my intention). So - I hope that you have all made a donation, no matter how big or small to help the people in Japan - they will need all of the help that they can get.
The thing is, life goes on, and we must all live life to its fullest - we learn that everyday.
So anyway - let's get back to the Magic Word - and the magic word for today is HERMES! Again!
One of my great gals gave me two Hermes bags - a bag called TRIM. This particular size and style sells for $5000 at the Hermes Boutique on Madison Avenue in New York City. Did you know that these stores are franchised? I had no idea and I feel that it diminished the name in my mind - I wonder why that would be? I guess somehow I loved the idea of HERMES being owned by a main corporation, family, etc. - But OK, they're certainly successful enough! :)
Anyway, these two bags, one black and one British tan were used, loved and very worn. Not worn to the point that you would want to toss them, but worn where they needed the proper work done on them. You could take them to one of the fine leather spas in New York City, but it seems to me that the only ones who should handle these bags would be Hermes - they can match the leather, color, etc. These bags needed work. I brought them to the store on Madison and chatted with the craftsman in charge of repairs. Very nice gentleman and of course, very knowledgeable. He felt that it was worth the work - $500 for new leather trim at the top of each bag and one bag definitely needed a new handle for another $500. The other bag, probably didn't need a new handle. So what do you do? Invest $1500 and then wind up with two bags that would sell for what (on ebay)? Yes, if you bought one at Hermes - $5000 - but we're talking ebay, not Hermes and we're talking "refurbished" not NEW!
I decided that the best thing would be to just offer them on ebay "AS IS" - start the bidding at $99.99 and let them roll for 10 days. The first bag went for $364. I think that is great. Someone got a fabulous bag - leather in very nice clean condition, interior, suede, clean and nice. This person can put in the $1000 investment and when the bag comes back it will probably look new. Hermes will clean and polish - fix the corners and do whatever other "spa" work that will be needed.
The second bag, the British tan one is up right now - it is up to $182.50 and it will be fun to see where it will go. Again, this person will have a good investment - and I believe this is the bag that only needs $500 worth of work.
Personally, if I wanted one of these bags I would make the investment. I think that the buyers will be very happy.
The gal whose bags these were will have moved them on for a tidy profit for something she probably would have just given away. She will be happy, the buyer will be happy and I am happy too!
Win Win
So, the magic word today is Hermes!
Let's all take some time from our busy lives to think of the people in Japan who need our thoughts, prayers and donations. I made my donation through the American Red Cross through PayPal. Whatever little bit it is, I hope it will help. I will give more next week.
I will come back to this post and put in the photos of the bags. Probably tomorrow - pushing the clock ahead has lost an important hour!
believe that the seller should be made aware of any unhappiness before leaving anything but a POSTIVE feedback. Feedback is very important and even though NEUTRAL does not effect your overall number-it does effect what people read about you.
state that if for any reason you are unhappy with your purchase you are more than welcome to return for a full refund (minus shipping if item was as described).
