Time for a lesson!

We were out for dinner last night - before going to see "Pirate Radio" - which I really enjoyed! when I made the terrible mistake of checking my messages. Why - why do I have to do that? I'm out for the evening - relaxing - and I check my messages. "When will I receive the Hermes necklace?" - yes, that's the email that I received - he was referring to the $1000 Hermes silver necklace that I sent out on December 1st. It certainly should have been received - no question. So now I'm upset and I have no way to check the tracking on my iPhone - yes, it's great and does so many things - but going on eBay on Safari doesn't give me the option to track the shipment. I mean, yes - I could go onto PAYPAL and try to find his payment there - but that wasn't going to be easy. So I called my daughter and discovered that she was putting the baby to sleep - son-in-law was on the telephone with a client! No help there.

We left the restaurant and went to the movie theater. Now you have to understand that this is a small theater - 3 movies - not one of these 20 plexes and it's a more personal kind of place. When we went upstairs to get to our movie the door to the office was open and I went in and asked if I could just check something on his computer. Obsessive compulsive - would you say?

He was somewhat apprehensive about letting this crazy woman use his computer - he doesn't go on eBay and knows nothing about it really. I was able to find the item quickly and right on the eBay site you can track it. Item was delivered on 12/4 and signed for. A small sigh of relief - but remember - this is eBay - they protect the buyer no matter what!

I took down the tracking number and during the previews I emailed him with the information. I heard from him this morning. I had already emailed him all of the information - tracking, address item was sent to, etc. etc. and suggested that perhaps his post office was holding the package.

Well, this is what happened. His postman left the little yellow slip that you sign when a signature is required. He left it so that it could be signed and then he would leave the package in the box. Now by "box" I'm not quite sure exactly what that means - an open box, a locked box? So my man signed the little yellow slip, the postman left the $1000 necklace and someone must have stolen it. My man does not have it!

Don't ever sign one of those little yellow slips unless the package is in your hand! It is so easy (well, for me it is - but it is worth the trouble) to go to the post office and pick up the package yourself rather than have it left where anyone else can get it instead of you.

I'm lucky - this is a good honest person - he knows that it is absolutely not my fault and he told me that he appreciated whatever it is that I did - getting the package out quickly, sending it properly (needing a signature and insured) and that in no way was I responsible for the loss of the package.

I feel terrible - $1000 - that's a lot of money to lose just like that AND he wanted the necklace - it was quite special and a real value at that price. At least a $2000 necklace - BRAND NEW! Hopefully he can collect the money from his insurance company.

So - have you learned something from his bad experience? I certainly did. Of course my post office does not deliver to my house - in order to get my mail I MUST go to the post office - a small rural post office with the best service and cheery post people!

DUNCE! In the corner I go!

Hi

OK - so the sandals sold and I ordered up the label. I knew that I had already packed them (which seemed a little surprising but sometimes when I know that something is sold I pack it beforehand). So I ordered up the label and looked for the package. Couldn't find it - so I went downstairs and looked for the sandals. Knowing that I had them in the bin with all of this gal's shoes/boots and handbags. I knew exactly where they had been - so when I couldn't find them and I couldn't find the package I was not very happy. But this happens once in awhile and generally if I walk away and come back a little later or the next morning - somehow, someway the item appears. Ebay is great but you can't even imagine how much stuff is all over my house!
I always try to remain as calm as possible when something like this happens - I mean, what else should I do? Go crazy? I try not to.
So I was very happy to lie down after a long day - with my wonderful little dogs. Told a friend what happened and she said "don't worry - you'll find them".
Then a lightbulb went off in my head - afterall, I really remembered packing them up - so what did I do? I did a search in my SOLD items and discovered my biggest nightmare of them all - and this is something that has NEVER happened - and I've sold over 5000 items in the last six years! Yup - they were listed twice and sold twice. Now you ask - how can this happen? Well, I list on AUCTIVA and sometimes an item winds up being scheduled twice. I won't even go into how this happens - but I have ALWAYS caught it - sometimes I have to remove an item from ebay because it's there twice - this time - I didn't see it. I even have friends and other ebayers who catch little things like this when they happen. Ebay is great - and people like that are terrific!
So - the very bad news is that I do not have the sandals to send to you.
How can I apologize enough?
The item # where they sold before is 110452788269 and they were sold November 8th. At least I wasn't going crazy - I really knew that I had packed them up. Just so you can see that I am telling you the truth. Could I make this up?
I am so very sorry!
I am a good ebayer - I work very hard at this - I really love it - but for something like this to happen is terribly upsetting.
I hope that you are one of those great understanding ebayers!
I am going to cancel the label and cancel the sale, refund your payment, and just hope that you will forgive me.
I get a lot of great shoes from this gal - so please, if you see anything on my ebay that you might want - please remind me of this - I will remove the item and sell it to you before anyone else.
I don't know how else I can make it up to you.
Barbara
ilovemygirls3